Terms of Service
Terms of Service
This website is operated by Lubeko. Throughout the site, the terms “we”, “us”, “our” and “the business” refer to Lubeko. Lubeko offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the website, including but not limited to visitors, customers, vendors, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state or territory of residence, or that you are the age of majority and have given us permission to allow any minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our Service, including but not limited to copyright laws.
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Article 1 — Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the customer may exercise their right to withdraw from the agreement, where applicable.
Customer: the natural person who does not act in the course of a profession or business and enters into a distance agreement with the business.
Day: 26-10-2025.
Long-term transaction: a distance agreement relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.
Durable medium: any means that enables the customer or business to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the customer’s ability to cancel the distance agreement within the applicable cooling-off period, where legally applicable.
Business: the natural or legal person offering products and/or services to customers remotely.
Distance agreement: an agreement concluded between the business and the customer as part of an organised distance selling system for products and/or services, where only one or more means of distance communication are used up to and including the conclusion of the agreement.
Means of distance communication: any method that can be used to conclude an agreement without the customer and the business being physically present in the same location at the same time.
Terms and Conditions: these Terms and Conditions of the business.
Article 2 — Identity of the Business
Company name: AEYCO
Chamber of Commerce number: 98380265
Trading name: Lubeko
VAT number: NL005328857B70
Customer service email: info.lubeko@gmail.com
Business address: Adolf van Nassaustraat 41-1, Netherlands
Please note: this is not a visiting address.
Article 3 — Applicability
These Terms and Conditions apply to all offers made by the business and to all distance agreements concluded between the business and the customer.
Before concluding a distance agreement, the customer will be given access to these Terms and Conditions. If this is not reasonably possible, the business will indicate how the Terms and Conditions can be viewed and that they will be sent free of charge if requested.
If the distance agreement is concluded electronically, the text of these Terms and Conditions may be made available electronically in such a way that the customer can easily store them on a durable medium. If this is not reasonably possible, it will be made clear where the Terms and Conditions can be viewed electronically and that they will be sent free of charge, electronically or otherwise, if requested.
In the event that specific product or service terms and conditions apply in addition to these Terms and Conditions, the above applies accordingly. In the event of conflicting terms, the customer may invoke the applicable provision that is most favourable to them.
Article 4 — The Offer
If an offer has a limited duration or is subject to conditions, this will be clearly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the customer to properly assess the offer. If the business uses images, these are an accurate representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the business.
Each offer includes information that makes it clear to the customer what rights and obligations are involved in accepting the offer.
This includes: the price, inclusive of taxes; any shipping costs; the method by which the agreement will be concluded and the actions required for this; whether or not a right of withdrawal, return or cancellation applies; the method of payment, delivery and performance of the agreement; the period for acceptance of the offer, or the period within which the business guarantees the price; the level of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate; whether the agreement will be archived after its conclusion and, if so, how the customer can access it; the way in which the customer can check the information provided in the agreement before concluding it, and correct it if necessary; any languages other than Dutch in which the agreement can be concluded; the conditions and method for exercising any applicable right of withdrawal, cancellation or return; and the method for dealing with complaints.
Article 5 — The Agreement
The agreement is concluded at the moment the customer accepts the offer and fulfils the conditions set out therein.
If the customer has accepted the offer electronically, the business will immediately confirm receipt of the acceptance of the offer electronically. As long as this confirmation has not been received by the customer, the customer may dissolve the agreement.
If the agreement is concluded electronically, the business will take appropriate technical and organisational measures to secure the electronic transfer of data and will provide a secure web environment. If the customer can pay electronically, the business will observe appropriate security measures.
The business may, within legal limits, inform itself about whether the customer can fulfil their payment obligations, as well as about all facts and factors relevant to responsibly concluding the distance agreement. If, based on this research, the business has good grounds for not concluding the agreement, it is entitled to refuse an order or request, with reasons, or to attach special conditions to its execution.
The business will send the following information to the customer together with the product or service, in writing or in such a way that the customer can store it in an accessible manner on a durable medium: the visiting address of the business’s establishment to which the customer can direct complaints; the conditions under which and the method by which the customer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; information about warranties and existing after-sales service; the details included in Article 4, paragraph 3 of these Terms and Conditions, unless the business has already provided this information to the customer prior to the performance of the agreement; the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Article 6 — Returns, Cancellations and Consumer Rights
For the purchase of products, the customer may have the option to cancel the agreement within 30 days after receiving the product, where this right applies under the relevant law and our return policy.
The cooling-off period starts on the day after the customer, or a representative designated by the customer, has received the product.
During the cooling-off period, the customer must handle the product and packaging with care. The customer may only unpack or use the product to the extent necessary to determine whether they wish to keep it.
If the customer wishes to make use of a return or cancellation right, they must notify the business within 30 days after receiving the product by email or written message.
After notifying the business, the customer must return the product within 30 days. The customer must be able to prove that the products were returned on time, for example by providing proof of shipment.
Products must be returned with all delivered accessories and, where reasonably possible, in their original condition and packaging, in accordance with the reasonable and clear instructions provided by the business.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any mandatory rights the customer may have under applicable consumer law, including the Australian Consumer Law where applicable.
Article 7 — Costs in Case of Return
If the customer uses their return or cancellation right, the costs of returning the products are the responsibility of the customer, unless stated otherwise or required by applicable law.
If the customer has paid an amount, the business will process the refund within 3–14 business days after the return or cancellation has been accepted.
The refund may be withheld until the business has received the returned product or until the customer has provided conclusive proof that the product has been returned.
Refunds will be issued using the original payment method where possible, unless otherwise agreed.
Article 8 — Exclusion of Return or Cancellation Rights
The business may exclude the customer’s return or cancellation rights for certain products, where legally permitted. Such exclusion only applies if it was clearly stated in the offer or before the agreement was concluded.
Sale and discounted items: Sale and discounted items follow the same return conditions as regularly priced items. Any exclusion must be clearly stated before purchase and only applies where permitted by law. Mandatory consumer rights for damaged, faulty or incorrect items always remain unaffected.
Return or cancellation rights may be excluded for products:
- that have been created according to the customer’s specifications;
- that are clearly personal in nature;
- that cannot be returned due to their nature;
- that may spoil or expire quickly;
- whose price is subject to fluctuations in the financial market beyond the business’s control;
- for individual newspapers and magazines;
- for audio and video recordings or computer software where the seal has been broken;
- for hygiene products where the seal has been broken.
Return or cancellation rights may be excluded for services:
- relating to accommodation, transport, restaurant services or leisure activities to be performed on a specific date or during a specific period;
- where delivery has begun with the customer’s express consent before the cooling-off period has expired;
- relating to betting and lotteries.
These exclusions do not affect any mandatory rights the customer may have under applicable consumer law.
Article 9 — Pricing
During the period stated in the offer, the prices of products and/or services will not be increased, except for changes in VAT rates.
Contrary to the previous paragraph, products or services whose prices are subject to fluctuations in the financial market and over which the business has no influence may be offered at variable prices. The offer will state that these are variable prices and what the relevant benchmark is.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of new legislation or regulations.
Price increases more than 3 months after the conclusion of the agreement are only permitted if the business has stipulated this and: they are the result of new legislation or regulations; or the customer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services are inclusive of VAT.
Article 10 — Conformity and Warranty
The business guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement.
If agreed, the business also guarantees that the product is suitable for use other than normal use.
A warranty provided by the business, manufacturer or importer does not affect the statutory rights and claims that the customer may assert against the business on the basis of the agreement.
Products must be returned in their original packaging and, where possible, in new condition.
Any defects or incorrectly delivered products must be reported to the business in writing within 30 days of delivery. Products must be returned in their original packaging and in new condition.
The warranty period of the business corresponds to the manufacturer’s warranty period. However, the business is never responsible for the ultimate suitability of the products for each individual application by the customer, nor for any advice regarding the use or application of the products.
The warranty does not apply if: the customer has repaired and/or processed the delivered products themselves or has had them repaired and/or processed by third parties; the delivered products have been exposed to abnormal conditions or were otherwise treated carelessly, or were treated contrary to the instructions of the business and/or the packaging; the defect is wholly or partially the result of regulations that the government has imposed or will impose on the nature or quality of the materials used.
Article 11 — Delivery and Execution
The business will observe the greatest possible care in receiving and executing orders for products and in assessing applications for the provision of services.
The place of delivery is the address that the customer has made known to the business.
Subject to what is stated in Article 4 of these Terms and Conditions, the business will execute accepted orders expeditiously but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be executed in full or only partially, the customer will be notified of this no later than 30 days after placing the order. In such a case, the customer has the right to dissolve the agreement at no cost and is entitled to any possible compensation.
In the case of dissolution in accordance with the previous paragraph, the business will process the refund within 3–14 business days after the dissolution.
If delivery of an ordered product is impossible, the business will endeavour to make a replacement item available. It will be stated at the latest upon delivery, in a clear and comprehensible manner, that a replacement item is being delivered. For replacement items, return or cancellation rights cannot be excluded where such rights apply. The costs of any return shipment are the responsibility of the business.
The risk of damage to and/or loss of products rests with the business until the moment of delivery to the customer or to a representative designated in advance by the customer and made known to the business, unless this has been explicitly agreed otherwise.
Article 12 — Payment
Unless otherwise agreed, the amounts owed by the customer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period starts after the customer has received the confirmation of the agreement.
The customer has the obligation to immediately report any inaccuracies in payment details provided or stated to the business.
In case of non-payment by the customer, the business has the right, subject to legal restrictions, to charge the customer for the reasonable costs made known to the customer in advance.
Article 13 — Complaints
The business has a well-publicised complaints procedure and handles any complaint in accordance with this complaints procedure.
Complaints about the performance of the agreement must be submitted to the business, fully and clearly described, within a reasonable time after the customer has discovered the defects.
Complaints submitted to the business will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the business will reply within 14 days with a confirmation of receipt and an indication of when the customer can expect a more detailed response.
If the complaint cannot be resolved by mutual consultation, a dispute arises that is subject to the dispute resolution procedure.
Article 14 — Disputes
Agreements between the business and the customer to which these Terms and Conditions apply are governed exclusively by Dutch law.
Article 15 — Additional or Different Provisions
Additional provisions or provisions that differ from these Terms and Conditions may not be to the detriment of the customer and must be recorded in writing or in such a way that the customer can store them in an accessible manner on a durable medium.