Terms of Service
Terms of Service
This website is operated by Lubeko. Throughout the site, the terms “we”, “us”, “our” and “the business” refer to Lubeko. Lubeko offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the website, including but not limited to visitors, customers, vendors, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state or territory of residence, or that you are the age of majority and have given us permission to allow any minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our Service, including but not limited to copyright laws.
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Article 1 — Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off period: the period during which the customer may exercise their right to withdraw from the agreement, where applicable.
Customer: the natural person who does not act in the course of a profession or business and enters into a distance agreement with the business.
Day: 26-10-2025.
Long-term transaction: a distance agreement relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.
Durable medium: any means that enables the customer or business to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the customer’s ability to cancel the distance agreement within the applicable cooling-off period, where legally applicable.
Business: the natural or legal person offering products and/or services to customers remotely.
Distance agreement: an agreement concluded between the business and the customer as part of an organised distance selling system for products and/or services, where only one or more means of distance communication are used up to and including the conclusion of the agreement.
Means of distance communication: any method that can be used to conclude an agreement without the customer and the business being physically present in the same location at the same time.
Terms and Conditions: these Terms and Conditions of the business.
Article 2 — Identity of the Business
Company name: AEYCO
Chamber of Commerce number: 98380265
Trading name: Lubeko
VAT number: NL005328857B70
Customer service email: info.lubeko@gmail.com
Business address: Adolf van Nassaustraat 41-1, Netherlands
Please note: this is not a visiting address.
Article 3 — Applicability
These Terms and Conditions apply to every offer made by the business and to every distance agreement and order concluded between the business and the customer.
Before the distance agreement is concluded, the text of these Terms and Conditions will be made available to the customer. If this is not reasonably possible, the business will indicate before the agreement is concluded where the Terms and Conditions can be viewed and that they will be sent to the customer free of charge upon request.
If the distance agreement is concluded electronically, the text of these Terms and Conditions may be made available electronically in such a way that the customer can easily store them on a durable medium. If this is not reasonably possible, the business will indicate where the Terms and Conditions can be viewed electronically and that they will be sent to the customer free of charge upon request.
If specific product or service terms apply in addition to these Terms and Conditions, the customer may rely on the applicable provision that is most favourable to them in the event of conflicting terms.
If one or more provisions in these Terms and Conditions are at any time wholly or partially invalid or voided, the agreement and these Terms and Conditions will otherwise remain in effect. The relevant provision will be replaced by a valid provision that reflects the original purpose as closely as possible.
Situations not covered by these Terms and Conditions must be assessed in accordance with the spirit of these Terms and Conditions.
Any uncertainty regarding the interpretation or content of one or more provisions of these Terms and Conditions must be interpreted in accordance with the spirit of these Terms and Conditions.
Article 4 — The Offer
If an offer has a limited validity period or is subject to specific conditions, this will be clearly stated in the offer.
The offer is non-binding. The business is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the customer to properly assess the offer.
If the business uses images, these are intended to provide a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the business.
All images, specifications and details in the offer are indicative and cannot give rise to compensation or cancellation of the agreement.
Product images are intended to represent the offered products as accurately as possible. However, the business cannot guarantee that the colours displayed on the customer’s screen exactly match the actual colours of the products.
Each offer contains clear information so that the customer understands the rights and obligations attached to accepting the offer. This includes, in particular:
- the price of the product or service;
- any shipping costs;
- the way in which the agreement will be concluded and what actions are required;
- whether or not a right of withdrawal, return or cancellation applies;
- the method of payment, delivery and fulfilment of the agreement;
- the period for accepting the offer, or the period during which the business guarantees the price;
- the rate for distance communication if the costs are calculated differently from the standard basic rate;
- whether the agreement will be archived after conclusion and, if so, how the customer can access it;
- how the customer can check and correct the information provided before concluding the agreement;
- any languages in which the agreement can be concluded;
- any codes of conduct to which the business is subject and how the customer can consult these electronically;
- the minimum duration of the distance agreement in the case of a long-term transaction;
- available sizes, colours and materials, where applicable.
For Australian customers, any applicable taxes, customs duties, import fees or clearance costs may be charged by the relevant authorities, postal service or courier. These costs, if applicable, are the responsibility of the customer unless stated otherwise at checkout.
Article 5 — The Agreement
The agreement is concluded at the moment the customer accepts the offer and meets the conditions attached to it.
If the customer has accepted the offer electronically, the business will confirm receipt of the acceptance electronically without delay. Until receipt of this acceptance has been confirmed by the business, the customer may cancel the agreement.
If the agreement is concluded electronically, the business will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe online environment. If the customer can pay electronically, the business will take appropriate security measures.
The business may, within legal limits, investigate whether the customer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If, based on this investigation, the business has reasonable grounds not to enter into the agreement, it is entitled to refuse an order or request, or attach special conditions to its fulfilment.
The business will provide the customer with the following information, either in writing or in such a way that it can be stored by the customer on a durable medium:
- the contact details where the customer can submit complaints;
- the conditions and method for exercising any applicable right of withdrawal, cancellation or return;
- information about warranties and after-sales service;
- the details included in Article 4 of these Terms and Conditions, unless already provided before the execution of the agreement;
- the requirements for cancelling the agreement if the agreement has a duration of more than one year or is indefinite.
In the case of a long-term transaction, the previous paragraph only applies to the first delivery.
Every agreement is entered into subject to the availability of the relevant products.
Article 6 — Returns, Cancellations and Consumer Rights
For the purchase of products, the customer may have the option to cancel the agreement within 14 days after receiving the product, where this right applies under the relevant law and our return policy.
The cooling-off period starts on the day after the customer, or a representative designated by the customer, has received the product.
During the cooling-off period, the customer must handle the product and packaging with care. The customer may only unpack or use the product to the extent necessary to determine whether they wish to keep it.
If the customer wishes to make use of a return or cancellation right, they must notify the business within 14 days after receiving the product by email or written message.
After notifying the business, the customer must return the product within 14 days. The customer must be able to prove that the products were returned on time, for example by providing proof of shipment.
Products must be returned with all delivered accessories and, where reasonably possible, in their original condition and packaging, in accordance with the reasonable and clear instructions provided by the business.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any mandatory rights the customer may have under applicable consumer law, including the Australian Consumer Law where applicable.
Article 7 — Costs in Case of Return
If the customer uses their return or cancellation right, the costs of returning the products are the responsibility of the customer, unless stated otherwise or required by applicable law.
If the customer has paid an amount, the business will refund this amount as soon as possible and no later than 14 days after the return or cancellation has been accepted.
The refund may be withheld until the business has received the returned product or until the customer has provided conclusive proof that the product has been returned.
Refunds will be issued using the original payment method where possible, unless otherwise agreed.
Article 8 — Exclusion of Return or Cancellation Rights
The business may exclude the customer’s return or cancellation rights for certain products, where legally permitted. Such exclusion only applies if it was clearly stated in the offer or before the agreement was concluded.
Return or cancellation rights may be excluded for products:
- that have been created according to the customer’s specifications;
- that are clearly personal in nature;
- that cannot be returned due to their nature;
- that may spoil or expire quickly;
- whose price is subject to fluctuations in the financial market beyond the business’s control;
- for individual newspapers and magazines;
- for audio and video recordings or computer software where the seal has been broken;
- for hygiene products where the seal has been broken.
Return or cancellation rights may be excluded for services:
- relating to accommodation, transport, restaurant services or leisure activities to be performed on a specific date or during a specific period;
- where delivery has begun with the customer’s express consent before the cooling-off period has expired;
- relating to betting and lotteries.
These exclusions do not affect any mandatory rights the customer may have under applicable consumer law.
Article 9 — Pricing
The business reserves the right to change the prices of products and/or services during the validity period stated in the offer, including as a result of changes in tax rates or other legal requirements.
Products or services whose prices are subject to fluctuations in the financial market beyond the business’s control may be offered at variable prices. The fact that the prices are variable and that any stated prices are indicative will be mentioned in the offer.
Price increases within 3 months after the agreement has been concluded are only permitted if they result from legal regulations or provisions.
Price increases from 3 months after the agreement has been concluded are only permitted if the business has agreed this and:
- the increase results from legal regulations or provisions; or
- the customer has the right to cancel the agreement from the day on which the price increase takes effect.
All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing or typing errors. In the event of printing or typing errors, the business is not required to deliver the product at the incorrect price.
Unless stated otherwise, prices are displayed in the currency shown at checkout.
For Australian customers, prices may be displayed in Australian dollars where applicable. Any additional import duties, taxes or clearance fees, if applicable, may be charged by local authorities, postal services or couriers and are the responsibility of the customer unless clearly stated otherwise at checkout.
Article 10 — Conformity and Warranty
The business guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of quality and usability, and the legal provisions and government regulations existing on the date the agreement was concluded.
If agreed, the business also guarantees that the product is suitable for use other than normal use.
Any warranty provided by the business, manufacturer or importer does not affect the legal rights and claims the customer may have under the agreement or under applicable consumer law.
Any defects or incorrectly delivered products must be reported to the business in writing within 14 days after delivery.
Products must be returned in their original packaging and, where possible, in new condition.
The warranty period provided by the business corresponds to the manufacturer’s warranty period, where applicable. However, the business is not responsible for the ultimate suitability of the products for each individual application by the customer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
- the customer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
- the delivered products have been exposed to abnormal conditions or otherwise handled carelessly;
- the products have been handled contrary to the instructions of the business or the instructions on the packaging;
- the defect is wholly or partly the result of regulations imposed by the government regarding the nature or quality of the materials used.
Nothing in this warranty section excludes any rights the customer may have under applicable consumer law, including rights relating to faulty, damaged, unsafe or misdescribed products.
Article 11 — Delivery and Fulfilment
The business will exercise the greatest possible care when receiving and fulfilling orders for products.
The place of delivery is the address provided by the customer to the business.
Subject to Article 4 of these Terms and Conditions, the business will fulfil accepted orders as quickly as possible and no later than 30 days after the order has been placed, unless the customer has agreed to a longer delivery period.
If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the customer will be notified no later than 30 days after placing the order.
In that case, the customer has the right to cancel the agreement without costs, where applicable, and may be entitled to compensation in accordance with applicable law.
In the event of cancellation under the previous paragraph, the business will refund the amount paid by the customer as soon as possible and no later than 14 days after cancellation.
If delivery of an ordered product proves impossible, the business will make an effort to provide a replacement item. At the latest upon delivery, it will be clearly and understandably stated that a replacement item is being delivered.
For replacement items, return or cancellation rights cannot be excluded where such rights apply. The costs of any return shipment of a replacement item will be borne by the business where required by law.
The risk of damage and/or loss of products remains with the business until the moment of delivery to the customer or a representative previously designated by the customer and made known to the business, unless expressly agreed otherwise.
Article 12 — Long-Term Transactions: Duration, Cancellation and Renewal
Cancellation
The customer may cancel an agreement entered into for an indefinite period that involves the regular delivery of products or services at any time, subject to the agreed cancellation rules and a notice period of no more than one month.
The customer may cancel an agreement entered into for a fixed period that involves the regular delivery of products or services at the end of the fixed period, subject to the agreed cancellation rules and a notice period of no more than one month.
The customer may cancel the agreements mentioned above:
- at any time and without being limited to cancellation at a specific time or during a specific period;
- at least in the same way as the agreement was entered into;
- with the same notice period as the business has stipulated for itself.
Renewal
An agreement entered into for a fixed period that involves the regular delivery of products or services may not be automatically renewed or extended for a fixed period, unless legally permitted.
An agreement entered into for a fixed period that involves the regular delivery of products or services may only be automatically renewed for an indefinite period if the customer may cancel at any time with a notice period of no more than one month.
A limited-duration agreement for trial or introductory deliveries will not automatically continue and will end automatically after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the customer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.
Article 13 — Payment
Unless otherwise agreed, the amounts owed by the customer must be paid according to the payment method and payment period stated at checkout.
The customer is responsible for immediately reporting any inaccuracies in payment details provided or stated.
In the event of non-payment by the customer, the business has the right, subject to legal restrictions, to charge reasonable costs that were made known to the customer in advance.
Article 14 — Complaints Procedure
Complaints about the performance of the agreement must be submitted to the business fully and clearly within 7 days after the customer has discovered the issue.
Complaints submitted to the business will be answered within 14 days from the date of receipt.
If a complaint requires a longer processing time, the business will respond within 14 days with an acknowledgement of receipt and an indication of when the customer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute may arise that may be subject to the applicable dispute resolution procedure.
A complaint does not suspend the obligations of the business unless the business indicates otherwise in writing.
If a complaint is found to be justified by the business, the business may choose to replace or repair the delivered products free of charge, or provide another appropriate remedy in accordance with applicable law.
Article 15 — Disputes
These Terms and Conditions and any agreements between the business and the customer are governed by Dutch law, unless mandatory consumer protection laws in the customer’s country, state or territory provide otherwise.
For Australian customers, nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights the customer may have under the Australian Consumer Law.
Article 16 — Personal Information
The submission of personal information through the store is governed by our Privacy Policy.
To view our Privacy Policy, please visit:
/pages/privacy-policy
Article 17 — Errors, Inaccuracies and Omissions
Occasionally, there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions. These may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information, or cancel orders, if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We are not obligated to update, amend or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law.
No specified update or refresh date in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Article 18 — Changes to the Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website.
It is your responsibility to check our website regularly for changes.
Your continued use of or access to our website or the Service after any changes to these Terms of Service are posted constitutes acceptance of those changes.
Article 19 — Payment Information and Reporting
Due to applicable laws and regulations, payment service providers may be required to register, process or report certain payment information to relevant authorities.
This may include information required under European payment reporting systems such as the Central Electronic System of Payment Information, where applicable.
Contact Information
Questions about these Terms of Service can be sent to us at:
Lubeko
AEYCO
info.lubeko@gmail.com