(FAQ)

Ordering is simple:

- Add the products you want to your cart
- Head to checkout, fill in your details and choose a payment method
- Complete your order and you will receive a confirmation email straight away

Australia: Free shipping, within 8–14 business days!

Yes, you can cancel your order as long as it has not yet been shipped. Please contact us as soon as possible at info.lubeko@gmail.com. The sooner you get in touch, the better — once your order has been dispatched we are unable to cancel it.

We do everything we can to get your order on its way as quickly as possible. Once your order has been dispatched you will receive a shipping confirmation email with tracking details. Delivery times may vary depending on your location.

We are so sorry if this has happened. Please reach out to us at info.lubeko@gmail.com as soon as possible and include photos (and a short video if possible) of the damaged or incorrect item. We will sort it out for you straight away with a replacement or a full refund.

You have 30 days from the date of delivery to return your item. Please ensure it is unused and in its original packaging. Get in touch with us at info.lubeko@gmail.com for return instructions and we will guide you through the process.

Yes! Once your order has been dispatched you will receive an email with a tracking number so you can follow your parcel every step of the way.

Our customer support team is here to help. You can reach us at:

Email: info.lubeko@gmail.com

We aim to respond within 24 hours on business days.

After we receive and inspect your return, approved refunds are processed to the original payment method within 3–14 business days. Your bank or payment provider may need additional time to display the funds.

For a change of mind, incorrect size or other customer preference, the customer pays the return shipping costs. If an item is damaged, faulty or incorrect and the claim is accepted, Lubeko will cover the reasonable return shipping costs or offer another suitable solution.

We do not process direct exchanges. Please return the original item according to our return policy and place a new order for the item or size you prefer.

If tracking has not updated for several business days or your parcel is overdue, email info.lubeko@gmail.com with your order number. We will review the tracking and contact the carrier where necessary.

Email info.lubeko@gmail.com as soon as possible. We will try to help, but we cannot guarantee changes after an order has been processed or dispatched.

The payment methods currently available for your order are displayed securely at checkout. Availability can depend on your device and checkout location.