Ordering is simple:
- Add the products you want to your cart
- Head to checkout, fill in your details and choose a payment method
- Complete your order and you will receive a confirmation email straight away
Australia: Free shipping, within 8 – 14 business days!
Yes, you can cancel your order as long as it has not yet been shipped. Please contact us as soon as possible at info.lubeko@gmail.com. The sooner you get in touch, the better — once your order has been dispatched we are unable to cancel it.
We do everything we can to get your order on its way as quickly as possible. Once your order has been dispatched you will receive a shipping confirmation email with tracking details. Delivery times may vary depending on your location.
We are so sorry if this has happened. Please reach out to us at info.lubeko@gmail.com as soon as possible and include photos (and a short video if possible) of the damaged or incorrect item. We will sort it out for you straight away with a replacement or a full refund.
You have 14 days from the date of delivery to return your item. Please ensure it is unused and in its original packaging. Get in touch with us at info.lubeko@gmail.com for return instructions and we will guide you through the process.
Yes! Once your order has been dispatched you will receive an email with a tracking number so you can follow your parcel every step of the way.
Our customer support team is here to help. You can reach us at:
Email: info.lubeko@gmail.com
We aim to respond within 24 hours on business days.