Ordering is simple:
- Add the desired products to your shopping cart
- Proceed to checkout, fill in your details and choose a payment method.
- Complete the order and receive a confirmation email.
Australia: Free shipping, within 8 – 14 business days!
Yes, you can cancel your order as long as it has not yet been shipped. To do this, please contact us as soon as possible via 'info.lubeko@gmail.com'. Please do this as quickly as possible, otherwise there is no guarantee that you can cancel!
We do our utmost to ship your order as quickly as possible. Once your order has been shipped, you will receive an email with further information. Delivery times depend on your location.
If you have received a damaged or incorrect product, please contact us immediately at 'info.lubeko@gmail.com'. We will provide a suitable solution, such as replacement or a refund. Please send photos and (if applicable) videos of the damaged or incorrect product.
In accordance with European regulations, you have the right to return your order within 14 days of receipt. Please return the product unused and in its original packaging and contact us for further instructions.
Yes. As soon as your order has been dispatched, you will receive an email with a track & trace code that you can use to track your parcel.
Our customer service can be reached via:
Email: info.lubeko@gmail.com