Privacy Policy

Lubeko Privacy Policy
Version 0.2
This page was last updated on 02/05/2026.

We understand that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect this information, and how we use it to improve your experience. This way, you know exactly how we operate.

This Privacy Policy applies to the services of Lubeko. Please be aware that Lubeko is not responsible for the privacy policies of other websites and sources. By using this website, you indicate that you accept this Privacy Policy.

Lubeko respects the privacy of all users of its website and ensures that any personal information you provide to us is treated confidentially.

Use of Collected Information

Use of Our Services

When you sign up for one of our services or place an order through our website, we may ask you to provide personal information. This information is used to provide and fulfil the relevant service.

The data is stored on secure servers managed by Lubeko or by a trusted third party. We will not combine this information with other personal data we may have in our possession.

Communication

When you send us an email or other messages, we may store those communications. In some cases, we may ask you for personal information that is relevant to the specific situation. This allows us to process your questions and respond to your requests.

The data is stored on secure servers managed by Lubeko or by a trusted third party. We will not combine this information with other personal data we may have in our possession.

Cookies

We collect data for research purposes in order to gain better insight into our customers, so that we can tailor our services accordingly.

This website uses “cookies”, which are small text files placed on your device, to help analyse how users use the website. The information generated by the cookie about your use of the website may be transferred to secure servers managed by Lubeko or by a trusted third party.

We use this information to track how you use the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this Privacy Policy, unless we have obtained your prior consent.

Third Parties

Information is not shared with third parties, except for web applications and service providers that we use for the operation of our online store. These may include, for example, review systems, payment providers, shipping partners, email platforms, analytics tools, and other applications required to operate our webshop.

This information will only be used for the purpose of the relevant application or service and will not be distributed further.

In some cases, information may be shared internally. Our employees and partners are required to respect the confidentiality of your personal data.

Changes to This Privacy Policy

This Privacy Policy is tailored to the use of and the features available on this website. Any changes or updates to this website may result in changes to this Privacy Policy. We therefore recommend checking this Privacy Policy regularly.

Choices Regarding Personal Information

We offer all visitors the opportunity to view, change, or delete any personal information that has been provided to us.

Updating or Unsubscribing From Our Newsletter

At the bottom of every marketing email, you will find the option to update your details or unsubscribe from our mailing list.

Updating or Unsubscribing From Communication

If you would like to update your details or have yourself removed from our records, please contact us using the contact details below.

Disabling Cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to notify you when a cookie is being sent.

Please note that some features and services on our website and other websites may not function correctly if cookies are disabled in your browser.

Questions and Feedback

We regularly check whether we comply with this Privacy Policy. If you have any questions about this Privacy Policy, please contact us:

AEYCO
Lubeko
info.lubeko@gmail.com

Ordering is simple:

- Add the products you want to your cart
- Head to checkout, fill in your details and choose a payment method
- Complete your order and you will receive a confirmation email straight away

Australia: Free shipping, within 8 – 14 business days!

Yes, you can cancel your order as long as it has not yet been shipped. Please contact us as soon as possible at info.lubeko@gmail.com. The sooner you get in touch, the better — once your order has been dispatched we are unable to cancel it.

We do everything we can to get your order on its way as quickly as possible. Once your order has been dispatched you will receive a shipping confirmation email with tracking details. Delivery times may vary depending on your location.

We are so sorry if this has happened. Please reach out to us at info.lubeko@gmail.com as soon as possible and include photos (and a short video if possible) of the damaged or incorrect item. We will sort it out for you straight away with a replacement or a full refund.

You have 14 days from the date of delivery to return your item. Please ensure it is unused and in its original packaging. Get in touch with us at info.lubeko@gmail.com for return instructions and we will guide you through the process.

Yes! Once your order has been dispatched you will receive an email with a tracking number so you can follow your parcel every step of the way.

Our customer support team is here to help. You can reach us at:

Email: info.lubeko@gmail.com

We aim to respond within 24 hours on business days.