Shipping & Delivery

Processing time

Orders are normally processed and dispatched within 24 hours. Orders placed on weekends or public holidays may be processed on the next business day. During busy or promotional periods, processing may take longer.

Delivery time and costs

We currently deliver within Australia. Standard shipping is free and the estimated transit time after dispatch is 8–14 business days. Processing time and transit time are separate. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, public holidays or other circumstances outside our control.

We do not currently offer international shipping. Customs duties and import charges therefore do not normally apply to orders delivered within Australia.

Tracking

When your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.

Incorrect delivery address

Please check your delivery details before completing your order. If you notice an error, email info.lubeko@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional carrier charges caused by an incorrect address may be passed on to the customer where appropriate.

Delayed or missing parcels

If tracking has not updated for several business days or your parcel is overdue, contact us with your order number. We will review the tracking information and, where necessary, open an investigation with the carrier. Please also check that the delivery address is correct and ask household members or neighbours whether they accepted the parcel.

Questions about your order?

Visit our FAQ page or contact us. We are happy to help.